Frequently Asked Questions

Orders placed before 3pm will be shipped the next working day. Standard UK delivery costs £3.99 and will be shipped second class. This will require a signature upon delivery. Please allow up to 5 working days for your parcel to arrive (average 3-4 days).

For faster delivery, please choose 1st class delivery at checkout, which is £4.99.

Purchases over £50 will qualify for free delivery.

If you are not 100% satisfied with your purchase or have simply changed your mind, we will offer a refund or exchange within 28 days of purchase. The item(s) must come with original packaging, labels and tags and be unworn and undamaged. We reserve the right to refuse returns and exchange of items if they do not meet the conditions laid out above.

You may return at item in person or by post. If you wish to return the item by post please email sales@snuggkids.co.uk, stating the item you will be returning, the reason why, your order number and contact details. When posting the item we recommend you use recorded delivery as we cannot be responsible for items lost in transit. All successfully returned items will be refunded within 28 days to the account in which payment was made.

We will not refund postage costs.

This does not affect your statutory rights.

From time to time we will offer promotional codes, these will be advertised on social media, or sent directly to you if you have subscribed to our mail list. Please note it is your responsibility to enter the code at checkout in order to qualify for the discount.

We love to hear from you! We're very social, you can ceck out our social media at the bottom of this page.

Or you can click on 'Contact Us' at the top of this page to send us a message.

Alternatively you can write to us, or just pop in for a chat, at :   

Snügg

533 Ecclesall Road

Sheffied

S11 8PR

Can’t decide? Fear not! Create an account and set up a wish list with us! This enables you to save items for a later date and also share with friends and family to drop a (not so) subtle hint… you can thank us later!